durianwinLegal Notice
We at durianwin operate an online gaming and sportsbook platform available only in jurisdictions where local law permits. This legal notice outlines the scope of our service, our jurisdiction-restricted access policy, and the responsibilities of users who access durianwin.
Our services include football sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer casino tables, slot games, and esports coverage. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). We enforce account verification, data protection, and standard security practices across all user interactions.
This notice clarifies that durianwin does not operate under a license specific to any single country. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of durianwin comply with the laws of their own jurisdiction.
Service availability and jurisdiction restrictions
We at durianwin provide our services only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of durianwin comply with the laws of their own jurisdiction.
We reserve the right to restrict or terminate access to durianwin from any jurisdiction at any time. If we restrict your access, we will notify you and process any outstanding withdrawals according to our standard procedures. We do not target users in restricted jurisdictions, and we do not use direct-bet calls such as "Play now in Indonesia" or "Indonesian players welcome."
Account eligibility and user responsibilities
To create an account on durianwin, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. You must provide accurate personal information during account creation and complete our KYC (Know Your Customer) verification process before your first withdrawal.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. We recommend enabling two-factor authentication (2FA) to protect your account from unauthorized access. You are responsible for notifying us immediately if you suspect unauthorized access to your account.
We reserve the right to suspend or close any account that violates our terms, contains false information, or appears to involve fraud or money laundering. If we close your account, we will process any outstanding withdrawals to your verified payment method.
Data protection and privacy
We at durianwin protect your personal data using industry-standard encryption and secure data transmission. We collect your name, date of birth, email address, and phone number for account verification and regulatory compliance. We never share your personal information with third parties outside the scope of payment processing and legal obligations.
Your account information is encrypted and stored securely. We conduct regular security audits to ensure our systems remain protected against unauthorized access. For detailed information about how we handle your data, please review our privacy policy
Payment methods and financial transactions
We accept deposits and process withdrawals through multiple payment channels. Mobile wallets (DANA, e-wallet, mobile banking, local payment, online payment) and e-wallet typically process instantly. Direct bank transfers via mobile banking, local payment, online payment, and e-wallet may take one to two hours during business hours.
We do not charge hidden fees on deposits or withdrawals. Any applicable charges are disclosed upfront during the payment flow. We reserve the right to refuse deposits or withdrawals from payment methods we cannot verify or that appear to involve fraud or money laundering.
Withdrawals are subject to verification holds and standard banking settlement times. We do not guarantee specific withdrawal timelines; processing depends on your bank's settlement windows and any verification holds on your account. We do not process withdrawals on weekends or public holidays (Idul Fitri, Idul Adha, Imlek).
Prohibited conduct and account suspension
We reserve the right to suspend or close your account if we detect prohibited conduct, including but not limited to: providing false information, attempting to circumvent our verification process, engaging in fraud or money laundering, using automated tools to access durianwin, or violating applicable laws.
If we suspend your account, we will notify you and explain the reason where possible. You may appeal a suspension by contacting our support team. If your account is closed, we will process any outstanding withdrawals to your verified payment method within a reasonable timeframe.
Limitation of liability and dispute resolution
We at durianwin provide our services on an "as-is" basis. We do not guarantee uninterrupted access, error-free operation, or specific outcomes from your use of durianwin. We are not liable for any indirect, incidental, or consequential damages arising from your use of our platform.
If you have a complaint about durianwin services, contact our support team via email or live chat. We will investigate your complaint and respond within five business days. If you are not satisfied with our response, you may escalate your complaint to our management team.
Any legal proceedings arising from your use of durianwin will be governed by the laws of the jurisdiction where our services are licensed. We encourage you to review our terms and conditions for additional information about dispute resolution and legal remedies.
Contact information and legal inquiries
For legal inquiries, data-protection requests, or complaints about durianwin, contact our support team. We maintain support channels in English and Indonesian, available via email and live chat. We respond to legal inquiries within ten business days.
This legal notice is subject to change at any time. We will notify you of material changes via email or by posting an updated version on durianwin. Your continued use of our platform after changes are posted constitutes acceptance of the updated notice.